The Madaraka Express Passenger service resumed its operations on July 13, 2020 following the lifting of the cessation of movement order by H.E President Uhuru Kenyatta during his 9th State address on Corona Virus Pandemic on July 6, 2020.
A number of guidelines have also been revised in order to enhance service delivery during this pandemic period. These include the pre – booking window which has been revised to five (5) days before the date of travel from the previous 60 days, and waiving of the rescheduling fee to enable customers reschedule their travel at no cost. Cancelation of purchased tickets and refunds will however be discontinued.
The corporation has put in place the appropriate health and security measures to ensure that the train does not become a conduit for the spread of the Covid-19 virus.
Proposed protocols for rail passenger operations include testing of staff, thorough disinfection of the stations and trains, checking of customer’s temperature before entering the station and trains, sanitizing hands, ensuring all staff and passengers wear masks at all times, among others. The train will also be operating at 50% capacity to ensure social distance.
Kenya Railway welcomes our customers back on board and appeals to all staff to stay alert and keep safe.